Refund Policy

Due to the nature of our services and the immediate access provided to digital tools and resources, we do not offer refunds once a package or subscription has been purchased.

Technical Issues

If you encounter any bugs, technical issues, or problems with the service, you must report them to us via our official support channels without delay. Our team will make reasonable efforts to investigate and fix the issue.

Only in cases where you have reported a bug or issue to us, and we are unable to resolve it within a reasonable timeframe, may you be eligible for a refund, at our sole discretion.

Other Cases

In all other cases, including but not limited to change of mind, lack of usage, or failure to report issues, no refunds will be provided.

By completing a purchase on Motera, you acknowledge and agree to this refund policy.

Contact Us

If you experience any technical issues or have questions about your subscription, feel free to reach out to our support team at arthur@motera.app. We'll do our best to assist you.